COVID info
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COVID-19 Practice Updates

29th April 2020

The ongoing COVID-19 restrictions mean we need to continue do everything possible to keep our patients, our team and our community safe. For this reason, the practice remains closed. We continue to be unable to provide any face-to-face appointments for either our existing or new patients.

We fully appreciate how frustrating a time this is for everybody undergoing orthodontic treatment. Being unable to access your routine appointments is stressful. However, please remember that we are available each working day to help manage your concerns, queries and problems with telephone advice and guidance. Just give us a call.

We can also now provide remote video link appointments for anyone wanting to discuss their treatment ‘face to face’ with one of our orthodontists. These E-appointments can provide reassurance and helpful information for those currently wearing braces. Please give us a call to find out more about Ortho Check Up E-appointments.

In addition, if you are thinking about starting private orthodontic treatment to straighten your teeth once life returns to some form of normality and would like more information, then you may be interested in our FREE E-CONSULTATION service which will be up and running very shortly. Please see our website and Facebook page for updates.

For now, stay safe and well. We’ll get you back on track as soon as it’s safe to do so.

9th April 2020

Patient Newsletter April 2020 – Download

Whilst the practice remains closed to patients our team are available over the telephone to answer your concerns and reschedule appointments. Our April newsletter covers answers to some of the most frequently asked questions. We hope these Q&As will provide you with some helpful advice and guidance.

27th March 2020:

In response to updated guidance from the Chief Dental Officer for England on 25th March, we are now required to make further temporary changes as to how we operate. This is necessary to help limit the spread of the Covid 19 coronavirus & help save lives.

Following guidance from Government, The British Dental Association & The British Orthodontic Society, we are required to postpone all routine orthodontic appointments until further notice. We will however continue to provide support & guidance over the telephone for any of our patients with brace issues which are causing pain or discomfort or for any other queries related to their orthodontic treatment.

If you are an NHS or private patient of this practice with an orthodontic emergency during practice working hours, you should call Colchester Orthodontic Centre for advice. Out of working hours & at weekends, NHS patients should call NHS 111 & private patients should call 07767 815943.

If you have an orthodontic emergency but also have symptoms relating to Covid 19 infection , namely a dry persistent cough & fever, &/or have been in contact with someone confirmed to have or suspected of having the virus , you should contact NHS 111 regardless of whether you are an NHS or private patient or the time of day.

We very much regret having to postpone your appointment. We fully understand that doing so will cause inconvenience & anxiety. However, in the long term, this is unlikely to have any significant impact on your orthodontic treatment or on treatment outcomes.

23rd March 2020:

In response to the decision by the UK Government on 23rd March to further restrict our daily movements & travel, we are now making further temporary changes as to how we operate. This is necessary to help limit the spread of the Covid 19 coronavirus & help save lives.

Following advice & guidance from Government, The British Dental Association & The British Orthodontic Society, we will be postponing all routine orthodontic appointments until further notice. We will however continue to operate an emergency service for healthy individuals unaffected by Covid 19 who have an orthodontic related problem with a brace that is causing pain.

If you are an NHS or private patient of this practice with an orthodontic emergency during practice working hours & have no symptoms relating to the Covid 19 virus & have had no contact with anyone suspected or confirmed of having the virus, you should call Colchester Orthodontic Centre for advice. Out of working hours & at weekends, NHS patients should call NHS 111 & private patients should call 07767 815943.

If you have an orthodontic emergency causing pain but also have symptoms relating to Covid 19 infection , namely a dry persistent cough & fever, &/or have been in contact with someone confirmed to have or suspected of having the virus , you should contact NHS 111 regardless of whether you are an NHS or private patient or the time of day.
We very much regret having to postpone your appointment. We fully understand that doing so may well cause inconvenience & anxiety. However, in the long term, this is unlikely to have any significant impact on your orthodontic treatment or on treatment outcomes.

You can read more updates from our blog page here

  • "Before I had my braces on, my teeth were horrendous. Every part of the process is explained to you and they make you feel so comfortable at Colchester Orthodontics."
    Rachel - Patient

  • "My confidence levels have just shot up since I have had my braces off. It is just brilliant here. They have helped me so much."
    Sophie - Patient

  • "At Colchester Ortho it is such a close-knit group of people from the secretaries, to the nurses to the orthodontists themselves such as Mr Davies."
    Ben - Patient

  • "I have no hesitation in recommending Colchester Orthodontic Centre to you for an excellent, professional clinical treatment service"

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