COVID info
Call us: 01206 756210

COVID-19 Practice Updates

Our New Normal

23rd June

Now that we’re back to seeing you all face to face in the practice, you’ll find that we’ve made some changes. These are essential to comply with Government, Public Health England, NHS & other regulatory body guidelines.

Infection control has always been a top priority. Our practice follows stringent standards of infection control so that when you receive care, it is both safe and comfortable. As a result of the COVID-19 crisis, we are now focusing on new practice protocols to operate a safe and efficient orthodontic practice for all our patients, staff and our wider community. You will see some of these changes when it is time for your next appointment.

Before you arrive at the practice, we will ask you to:

  • Complete an up to date medical history form & COVID-19 questionnaire on our website.
  • Thoroughly brush your teeth just before arrival.
  • Wash your hands for 20 seconds before leaving your home.
  • If possible please ensure you have visited the toilet before leaving home

When at the practice, we will ask you to:

  • Stay in your car and let us know you have arrived by telephone. We will let you know when you are able to enter the practice also by telephone.
  • Attend for treatment alone. At this stage we will only be able to allow the person attending for treatment into the practice.
  • Allow us to take your temperature on arrival with an infrared thermometer.
  • Use hand sanitizer and to wear a face mask whilst in the practice (we will provide.)
  • Use an antiseptic mouthwash before your treatment (we will provide.)

To ensure a safe environment, we will:

  • Set up a daily health screening checkpoint and log for the screening of all staff entering the workplace.
  • Manage appointments to allow for social distancing between patients.
  • Equip our dental staff with additional PPE when in surgery.
  • Decontaminate communal areas prior to practice opening, at lunchtime and at the end of the day.
  • Minimise staff interaction.
  • Arrange to see our shielded patients first thing in the morning.
  • Use video and phone consultations with our patients whenever possible.
  • Install perspex panels or ‘germ-guards’ along the reception desk.
  • Provide clear instructions and guidance on movement restrictions throughout the practice.
  • Keep waiting areas empty.

After you have left the practice we will:

  • Ask you to telephone us to rebook you next appointment.
  • Arrange access to information videos on our website to provide guides on how to look after your braces.
  • Arrange to telephone or video call parents and/or patients to provide treatment progress updates and reports.

We will be doing our very best to get everybody back on track as quickly as possible. However please be aware that the above changes mean that the practice is running at about 33% capacity. This will change with time. For now, we will endeavour to see the more urgent problems first but will get vto see you all soon.

Staff are available each working day to help manage any orthodontic related problems with advice either over the telephone or via remote video link if required.

You can telephone the practice on 01206 756210 or email us directly on [email protected]

We look forward to seeing you again and are happy to answer any questions you may have about the steps we are implementing to keep you, and every patient, safe in our practice.

29th May 2020

Dear All,

Wow, we weren’t expecting that!! Good news last night from the Government that Dentistry and Orthodontics in England is set to “re-open” on Monday 8th June. This is obviously fantastic news, both for our patients and for the practice. Frustratingly however, the first we heard about the intended “re-opening” was via the BBC news at 5.00pm last night! Until then, the sporadic information from Government to the profession indicated a staged reopening of practices would take place, but with no defined timescale given.

Over the last few weeks we have been doing a great deal of work to prepare us for the return to work and ensure we are ready to manage the challenges around enhanced PPE, patient screening, social distancing and patient flow. This has taken place in the absence of clear Governmental guidance. This is still absent. We had hoped to receive a little more than one week’s notice for the return date, but we would like to reassure you all that we are in a good place and our hard work has been worthwhile.

Throughout all of this process, the safety of our whole team and our patients has been the number one priority and this continues to be the case. We are desperate to welcome you all back to Colchester Orthodontic Centre to resume your treatment as soon as reasonably possible, but we must ensure that the required procedures and protocols are in place to be compliant with Government advice and our professional guidance and regulations. This still remains unclear.

The Colchester Orthodontic Centre team will now take time to digest this latest communication and consider how this is implemented. We are clear that social distancing rules will need to be strictly adhered too and that certain procedures will need to be postponed. The through flow of patients will be significantly reduced to allow for different working practices and the need for altered cross infection prevention procedures for COVID-19. As such there will be further delays before a ‘new normal’ is established and we ask you to please bare with us as we get this right. We will attempt to see those most in need of attention as soon as possible.

We know many of you will be desperate for your treatment to resume as quickly as possible and we are very grateful for your continued patience and understanding. Equally some of you may feel anxious about returning to the practice and we will do our best to support and reassure you through this process.

We are incredibly grateful for, and proud of our team and know that through excellent teamwork and collaboration we will manage this transition back to work in a professional and constructive way which cares for each other and our patients.

Kind regards,

Colchester Orthodontic Centre

28th May 2020

COLCHESTER ORTHODONTIC CENTRE

OUR

‘NEW NORMAL’

We are busily preparing the practice to see you all again. To do so, we need permission from the Government, the NHS and other regulatory bodies to proceed with face to face appointments and will be required to make significant changes to the way we work and deliver treatment. Part of this process involves giving you an update on the steps we are taking. 

Infection control has always been a top priority. Our practice follows stringent standards of infection control so that when you receive care, it is both safe and comfortable. As a result of the COVID-19 crisis, we are now focusing on new practice protocols to operate a safe and efficient orthodontic practice for all our patients, staff and our wider community. You will see some of these changes when it is time for your next appointment.

Before you arrive at the practice, we will ask you to:

  • Complete an up to date medical history form & COVID-19 questionnaire on our website.
  • Thoroughly brush your teeth just before arrival.
  • Wash your hands for 20 seconds before leaving your home.

When at the practice, we will ask you to:

  • Stay in your car and let us know you have arrived by telephone. We will let you know when you are able to enter the practice also by telephone.
  • Attend for treatment alone. At this stage we will only be able to allow the person attending for treatment into the practice.
  • Allow us to take your temperature on arrival with an infrared thermometer.
  • Use hand sanitizer and to wear a face mask whilst in the practice (we will provide.)
  • Use an antiseptic mouthwash before your treatment (we will provide.)

To ensure a safe environment, we will:

  • Set up a daily health screening checkpoint and log for the screening of all staff entering the workplace.
  • Manage appointments to allow for social distancing between patients.
  • Equip our dental staff with additional PPE when in surgery.
  • Decontaminate communal areas prior to practice opening, at lunchtime and at the end of the day.
  • Minimise staff interaction.
  • Arrange to see our shielded patients first thing in the morning.
  • Use video and phone consultations with our patients whenever possible.
  • Install perspex panels or ‘germ-guards’ along the reception desk.
  • Provide clear instructions and guidance on movement restrictions throughout the practice.
  • Keep waiting areas empty.

After you have left the practice we will:

  • Ask you to telephone us to rebook you next appointment.
  • Arrange access to information videos on our website to provide guides on how to look after your braces.
  • Arrange to telephone or video call parents and/or patients to provide treatment progress updates and reports.

As and when we hear advice from our professional governing bodies, we will keep you updated. Regardless of whether we are open or closed, you can still contact us. 

We are available each working day to help manage any orthodontic related problems with advice either over the telephone or via remote video link.  For orthodontic problems we are unable to manage, we have access to refer patients to a COVID-19 dental emergency Hub network.

You can telephone the practice on 01206 756210 or email us directly on [email protected]

We look forward to seeing you again and are happy to answer any questions you may have about the steps we are implementing to keep you, and every patient, safe in our practice.

29th April 2020

The ongoing COVID-19 restrictions mean we need to continue do everything possible to keep our patients, our team and our community safe. For this reason, the practice remains closed. We continue to be unable to provide any face-to-face appointments for either our existing or new patients.

We fully appreciate how frustrating a time this is for everybody undergoing orthodontic treatment. Being unable to access your routine appointments is stressful. However, please remember that we are available each working day to help manage your concerns, queries and problems with telephone advice and guidance. Just give us a call.

We can also now provide remote video link appointments for anyone wanting to discuss their treatment ‘face to face’ with one of our orthodontists. These E-appointments can provide reassurance and helpful information for those currently wearing braces. Please give us a call to find out more about Ortho Check Up E-appointments.

In addition, if you are thinking about starting private orthodontic treatment to straighten your teeth once life returns to some form of normality and would like more information, then you may be interested in our FREE E-CONSULTATION service which will be up and running very shortly. Please see our website and Facebook page for updates.

For now, stay safe and well. We’ll get you back on track as soon as it’s safe to do so.

9th April 2020

Patient Newsletter April 2020 – Download

Whilst the practice remains closed to patients our team are available over the telephone to answer your concerns and reschedule appointments. Our April newsletter covers answers to some of the most frequently asked questions. We hope these Q&As will provide you with some helpful advice and guidance.

27th March 2020:

In response to updated guidance from the Chief Dental Officer for England on 25th March, we are now required to make further temporary changes as to how we operate. This is necessary to help limit the spread of the Covid 19 coronavirus & help save lives.

Following guidance from Government, The British Dental Association & The British Orthodontic Society, we are required to postpone all routine orthodontic appointments until further notice. We will however continue to provide support & guidance over the telephone for any of our patients with brace issues which are causing pain or discomfort or for any other queries related to their orthodontic treatment.

If you are an NHS or private patient of this practice with an orthodontic emergency during practice working hours, you should call Colchester Orthodontic Centre for advice. Out of working hours & at weekends, NHS patients should call NHS 111 & private patients should call 07767 815943.

If you have an orthodontic emergency but also have symptoms relating to Covid 19 infection , namely a dry persistent cough & fever, &/or have been in contact with someone confirmed to have or suspected of having the virus , you should contact NHS 111 regardless of whether you are an NHS or private patient or the time of day.

We very much regret having to postpone your appointment. We fully understand that doing so will cause inconvenience & anxiety. However, in the long term, this is unlikely to have any significant impact on your orthodontic treatment or on treatment outcomes.

23rd March 2020:

In response to the decision by the UK Government on 23rd March to further restrict our daily movements & travel, we are now making further temporary changes as to how we operate. This is necessary to help limit the spread of the Covid 19 coronavirus & help save lives.

Following advice & guidance from Government, The British Dental Association & The British Orthodontic Society, we will be postponing all routine orthodontic appointments until further notice. We will however continue to operate an emergency service for healthy individuals unaffected by Covid 19 who have an orthodontic related problem with a brace that is causing pain.

If you are an NHS or private patient of this practice with an orthodontic emergency during practice working hours & have no symptoms relating to the Covid 19 virus & have had no contact with anyone suspected or confirmed of having the virus, you should call Colchester Orthodontic Centre for advice. Out of working hours & at weekends, NHS patients should call NHS 111 & private patients should call 07767 815943.

If you have an orthodontic emergency causing pain but also have symptoms relating to Covid 19 infection , namely a dry persistent cough & fever, &/or have been in contact with someone confirmed to have or suspected of having the virus , you should contact NHS 111 regardless of whether you are an NHS or private patient or the time of day.
We very much regret having to postpone your appointment. We fully understand that doing so may well cause inconvenience & anxiety. However, in the long term, this is unlikely to have any significant impact on your orthodontic treatment or on treatment outcomes.

You can read more updates from our blog page here

  • "Before I had my braces on, my teeth were horrendous. Every part of the process is explained to you and they make you feel so comfortable at Colchester Orthodontics."
    Rachel - Patient

  • "My confidence levels have just shot up since I have had my braces off. It is just brilliant here. They have helped me so much."
    Sophie - Patient

  • "At Colchester Ortho it is such a close-knit group of people from the secretaries, to the nurses to the orthodontists themselves such as Mr Davies."
    Ben - Patient

  • "I have no hesitation in recommending Colchester Orthodontic Centre to you for an excellent, professional clinical treatment service"

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